Responsible collecting
Ripping chests should be fun and affordable. These are the tools we give you to keep it that way, and the plain facts you should know before you buy.
Chests are not investments
You may pull something worth less than you paid
Every chest pays out real product, but its value is an estimate and can be lower than the chest price. Values move. Buy chests because you want to collect, not to make money. Never spend money you need for anything else.Tools in your account
All of these are set from your account page. Lowering a limit or starting a break takes effect immediately. Raising or removing a limit takes effect after 24 hours.
Spend limits
- Daily limit: the most you can spend on chests in any rolling 24 hours, including purchases made with store credit.
- Weekly limit: the same, over a rolling seven days.
- A limit applies to every payment method, including store credit, and is enforced at checkout.
Cool-off and self-exclusion
- Take a break for a number of days you choose. While a break is active, checkout is blocked for your account.
- A break cannot be shortened or canceled once started. That is the point.
- If you want a longer or permanent exclusion, or want us to close your account, send us a message and we will do it.
What we do on our side
- Odds, expected value and floor are shown before every purchase, and the odds used are saved on every pull. See how odds work.
- The sell-back offer is store credit only, and should never be the reason to buy a chest.
- Turbo, Skip and Open all are always there, so you never have to sit through an opening to see your pull.
- Timers only show how long you have to ship or sell back. We do not use near-miss animations.
Age and location
- You must be at least 18 years old. Age confirmation is required before your first purchase and identity verification is required before we ship anything.
- We only sell to customers in the United States, and purchases from outside the US are blocked.
- Chests cannot be purchased from, or shipped to, the following states: Nevada (NV), Washington (WA). This list is checked at purchase and again at shipping and can change.
Signs it might be time to stop
- Buying chests to chase back the value of an earlier pull.
- Spending more than you planned, or hiding purchases from people close to you.
- Feeling anxious, irritable or low when you are not ripping.
- Selling pulls back for credit mainly to keep buying.
If any of these sound familiar, set a limit or take a break now. It takes less than a minute.
Where to get help
Our product is a retail purchase of sealed collectible product, but the feelings around chance-based purchases can be the same as with other activities. These resources are free, confidential and available to anyone:
- National Council on Problem Gambling: call or text 1-800-GAMBLER (1-800-426-2537), 24 hours a day, or chat at ncpgambling.org.
- Gamblers Anonymous: gamblersanonymous.org.
- 988 Suicide and Crisis Lifeline: call or text 988 if you are in crisis.