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Help center

Quick answers first. If yours is not here, send us a message at the bottom and we reply by email.

Ripping

What do I get when I rip a chest?
One factory sealed product from the chest: a pack, box, ETB or bundle. The chest page lists everything inside it before you buy.
How are the odds set?
Each chest publishes its odds for every value range before you rip. How odds work explains it, and Actual returns shows what buyers really got back.
Can I check that my result was fair?
Yes. Every rip is locked by a fairness proof before it happens. Open the rip record from your vault, or use Verify a chest.

Vault and shipping

How long does an item stay in my vault?
7 days from the pull. Ship it home or sell it back before the timer ends; anything not shipped by then is sold back automatically for store credit. Gifted items stay until you ship them.
How does shipping work?
Select items in your vault and tap Ship. Each item ships in its own insured box and you pay exactly what its label costs, plus sales tax where your state requires it; you see the carrier and total before you confirm. You verify your identity once before your first shipment. You get tracking by email once it leaves.
Where do you ship?
Addresses in the United States, except Nevada (NV) or Washington (WA).

Selling back and credit

How much do I get if I sell an item back?
80% of its value at the time of the pull, as store credit. The exact amount is shown on the item before you decide.
What can I use store credit for?
Chests and shipping fees. It cannot be withdrawn as cash.
What are gift cards?
Store credit you can send to anyone by email. Buy or redeem them on the gift card page.

Account

Can I set a spending limit or take a break?
Yes. Set daily or weekly limits, or pause your account, from your account. See Responsible collecting.
How do I sign in?
Enter your email and we send you a sign-in link, or use Google or Apple. You can set a password from your account page and sign in with that instead.

Contact us

We reply to the email you enter.